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Kettering Dental & Implant Clinic complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

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Testimonials

Exceeding Expectations

"I was very impressed with how professional and polite the dentist and practice staff where. I would defiantly recommend this practice to anyone who needs a dentist"

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"Booked as an emergency visit today. The online booking system was impressive and the first for me with a Dental Practice, modern times in a forward-thinking Practice, well done."

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"I have been looking for a dentist for a while now and I’m happy I’ve found this place! 😊 friendly, clean and professional practice!"

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"Very efficient and friendly team!!! My wife and I had a fantastic experience from the moment we stepped into the clinic until we left. Highly recommended professional service. We have…

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"After several years of bad experiences with dentists, I wanted to try somewhere new especially as I was suffering from a bad toothache so I called dental care in Kettering.…

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"Booked an emergency appointment, when I arrived, the staff were extremely helpful and professional. I was made to feel at ease and during the treatment, every step was explained. I…

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"Really nice staff. The dentist was fantastic. The best dental practice I've ever been to. If your looking for a dentist look no further."

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"Great service, highly recommend!! I had a severe toothache and needed to see someone urgently, I rang and made an emergency appointment and was seen virtually immediately. I was thoroughly…

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"I can highly recommend Dr Himesh Panchal and Dr Karnika Panchal Profesional service and by far the best dentist I have ever been too Thank you very much to you…

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"I saw Dr Panchal who was very quick to put me at ease and explained everything that he and his colleague were doing. I highly recommend to any nervous patients…

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"Dr Karnika Panchal is truly excellent. I had a cosmetic procedure and right from the start, Dr Panchal placed my expectations in the heart of everything she did. She listened…

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"I had a wicked toothache and rang Dental Care for an appointment. Although unable to see me on the same day I had the consultation the following morning. All the…

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